If this doesn't make the case for user research, I don't know what does. Quite possibly one of my favorite headlines of all time:
Play-Doh Vows to Replace Phallic-Shaped Play Set After Outrage And it wasn't really outrage - no kid that plays with Play-Doh made the connection. But I do love the point at the very end - where was the user research when they needed it?
No comments:
Post a Comment